Sometimes an order cannot be completed due to technical or availability-related issues. Below are the most common reasons and what you can do to resolve them.
Possible reasons why an order may fail
- A display or loading error occurred on the website or in your browser
- The product was purchased by another customer at the same time and is now sold out
- An error occurred while forwarding the payment to the payment service provider
What you can try if placing an order does not work
- Try using a different web browser (we recommend Google Chrome, which our website is optimized for)
- Close the page, refresh it, and add the products to your shopping basket again
- Delete your browser cookies and cache
- Restart your device
- Try placing the order on another device (e.g. laptop, smartphone, or via our app)
Payment-related issues
If the problem seems related to a payment method, please contact your bank, credit card provider, or payment service (e.g. Klarna) directly for further assistance.