- Make a note of the IMEI number
- Take photos from all sides before you pack and ship the device
- Reset the device to factory settings.
- Deactivate any account locks (such as Google Account, Samsung Account, Blackberry Protect, etc.) – only in this way can we check it and prepare it again accordingly.
- Also remove locks such as swipe patterns, PINs with number sequences or passwords.
Please note that all personal data (photos, contacts etc.) that are still on the device after it arrives at our place will be professionally deleted and cannot be restored. For more guidance, please refer to our article.