How to reset your laptop/PC (macOS & Windows)

This guide shows how to reset your device to factory settings. This can help fix issues or prepare the device for a return.

macOS (MacBook)
Windows 11 (Laptop / PC)

Make sure to back up important files before you begin.

macOS (MacBook)

Reset using “Erase All Content and Settings”

(Available on macOS Monterey 12 or later)

1. Click the Apple menu
2. Go to:
   • Ventura & Newer (13+): System Settings → General → Transfer or Reset
   • Monterey (12): System Preferences → Erase All Content and Settings
3. Click Erase All Content and Settings
4. Enter your login password
5. Review what will be erased → click Continue
6. Sign out of your Apple ID (if prompted)
7. Confirm by clicking Erase All Content & Settings

Your Mac will restart and return to the setup screen.

If you’re returning the MacBook, do not complete setup - just turn it off.

Windows 11 (Laptop / PC)

Reset your PC

1. Open Settings
2. Go to System → Recovery
3. Under Recovery options, click Reset PC
4. Choose one of the options below
5. Follow the on-screen instructions to complete the reset

Choose a reset option

Keep my files (for fixing issues)

• Reinstalls Windows
• Keeps personal files
• Removes apps and settings

Remove everything (for return)

• Deletes all files, apps, and settings
• Best for returning your device

Optional settings:

• Clean data → securely wipes the drive (recommended for returns)