How do exchanges work during the 30-day free trial period? 07 April 2026 08:55 Updated You can exchange your product for one with the same specifications within the 30-day free trial period, depending on our seller’s availability.If you’d like a different model, color, or version, you can simply return your current product within the 30-day trial period and place a new order for the product you prefer.To start a return, go to your refurbed customer account, select your order, and click “Get help.”Our seller will respond within one working day and guide you through the return process.