What do I need to include when returning a product? 07 April 2026 08:47 Updated When returning your product, please make sure to include all items that came with your order, such as: The products itself The charger and cable (if originally included) Any accessories that were part of the package The original packaging, if available Before sending your device back, please make sure to register your return through your refurbed customer account by clicking “Get help” next to your order. Related articles How do I remove my user data from my device? Can I return a product without stating a reason? How and when will I receive my refund? How to reset your phone before return