We’re sorry to hear that your order arrived damaged.
Please contact our seller directly through your refurbed customer account by clicking the “Get help” button next to your order.
To speed up the process, include photos of the damaged item and its packaging when submitting your request.
Our seller will respond within one business day and start an investigation with the shipping provider if necessary.
Since all packages are insured, you will receive a refund or exchange if the damage is confirmed.