My product has more signs of usage than expected

Each refurbed device is carefully refurbished, fully tested, and categorized into different product appearances (”Premium”, “Excellent”, “Very Good”, “Good”). You can find detailed descriptions and example photos on our website: refurbed product appearances

Minor signs of use can occur depending on the chosen condition, but the device should always work perfectly.

If you believe your product shows more signs of use than described, please contact our partner through your refurbed customer account by clicking “Get help” next to your order.

Make sure to include photos of the product so our partner can review the issue and assist you as quickly as possible.