What do I need to include when returning a product? 12 August 2026 12:58 Updated When returning your product, please make sure to include all items that came with your order, such as: The products itself The charger and cable (if originally included) Any accessories that were part of the package The original packaging, if available Before sending your device back, please make sure to register your return through your refurbed customer account by clicking “Get help” next to your order.