Full protection - What do I have to do in case of damage? 16 October 2026 07:31 Updated If your device is damaged and covered by Full Protection, please contact us through your refurbed customer account to report the damage. Our insurance partner will review your claim and determine the next steps. Depending on the circumstances, you will either receive a prepaid return label to send your device in free of charge or be asked to take it to a repair shop near you. You will need to pay the applicable deductible. Your device will then be repaired or, if a repair is not possible, replaced. Your repaired or replacement device will be sent back to you as soon as possible. Related articles Can I Add refurbed Plus Insurance After Purchase? What is covered by the refurbed Plus insurance? Does full protection also cover my replacement device? What happens if I return my insured device within 30 days? How and when can I cancel the membership?