What should I do if my product stops working? 12 August 2026 12:57 Updated All refurbed products come with a 12-month warranty. If your product has stopped working, please contact our seller directly through your refurbed customer account: Go to your order overview. Click “Get help” next to the affected order. Describe the issue in detail — including when the problem started, pictures and any troubleshooting steps you’ve tried. Our seller will respond within one business day to help you identify the issue and, if needed, arrange a repair or replacement under warranty. Related articles How does the (min. 12 month) warranty of our seller work? How do I contact refurbed customer service Can I Receive a Temporary Device While Mine Is Under Repair?